Privacy Policy
A legal disclaimer
LENAMORE is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you interact with us, whether through our website, by email, over the phone, in person or through any other means.
Privacy Policy - the basics
The personal information we collect will depend on how you interact with LENAMORE. This may include:
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your name and contact details, such as your email address, telephone number and postal or residential address;
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your age or date of birth where relevant to the services we provide;
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information about how you use our website, including your IP address, browser type, device information, operating system, pages visited, session duration, referring websites and approximate location;
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technical information collected through cookies and similar technologies, including website usage statistics, search terms, navigation patterns and interactions with our website; and
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any other personal information that you choose to provide to us or that we reasonably require to deliver our services or respond to your enquiries.
Collection and use of personal information
We may collect, hold, use and disclose your personal information for purposes including:
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providing you with access to our website, online services and digital platforms;
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responding to your enquiries and communicating with you about our services, projects or business activities;
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delivering our professional landscape architecture, urban design and consulting services;
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administering client relationships, contracts and project communications;
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improving our website, services and user experience through analytics, research and business development activities;
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managing our business operations and internal administration;
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complying with applicable laws, regulations and professional obligations;
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establishing, exercising or defending legal rights, resolving disputes or responding to lawful requests; and
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assessing and managing employment or internship applications submitted to LENAMORE.
Disclosure of Personal Information
We may disclose your personal information where reasonably necessary for the operation of our business or the delivery of our services, including to:
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our employees, directors, contractors and consultants;
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professional advisers, including legal, accounting, insurance and financial advisers;
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trusted third-party service providers that assist us with website hosting, cloud storage, IT support, data analytics, marketing or other business operations;
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government authorities, regulators or other organisations where disclosure is required or authorised by law;
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a purchaser or prospective purchaser of all or part of our business or assets in connection with a proposed sale, merger, restructure or similar transaction; and
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any other person or organisation where you have provided your consent or where disclosure is otherwise permitted under applicable law.
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Some of the third-party service providers we engage, including cloud-based software and analytics providers, may store or process personal information on servers located outside Australia.
Where personal information is transferred overseas, LENAMORE will take reasonable steps to ensure that the recipient handles your personal information in a manner consistent with the Australian Privacy Principles or is otherwise subject to privacy laws that provide substantially similar protections. Where required by law, we will obtain your consent before disclosing your personal information internationally.
Your Rights and Choices
Providing Personal Information
By providing your personal information to LENAMORE, you acknowledge that we may collect, use, store and disclose that information in accordance with this Privacy Policy and applicable Australian privacy laws.
You are not required to provide personal information to us. However, if you choose not to provide certain information, we may be unable to respond to your enquiry, provide our services, process your request or allow you to access certain features of our website.
Information Received from Third Parties
Where we receive personal information about you from a third party, we will manage that information in accordance with this Privacy Policy. If you provide us with personal information about another individual, you confirm that you have obtained their consent (where required) and are authorised to provide that information to us.
Restricting the Use of Your Information
You may request that we limit the collection, use or disclosure of your personal information in certain circumstances. If you have previously agreed to receive marketing communications from us, you may withdraw your consent at any time by contacting us using the details provided below or by using the unsubscribe option included in our communications.
Access to Personal Information
You may request access to the personal information we hold about you. We will respond to your request within a reasonable time and, where permitted by law, provide access to your information. In limited circumstances, we may refuse access where authorised under the Privacy Act 1988 (Cth). If applicable, we will explain the reasons for our decision. We generally do not charge a fee for access requests, although a reasonable administrative charge may apply in some circumstances.
Correction of Personal Information
If you believe that the personal information we hold about you is inaccurate, incomplete, out of date or misleading, you may request that we correct it. We will take reasonable steps to update or correct your information as required by law.
Privacy Complaints
If you believe that LENAMORE has not handled your personal information in accordance with the Australian Privacy Principles, you may lodge a complaint with us using the contact details provided below.
Please include sufficient information to allow us to investigate your concerns. We will acknowledge your complaint, investigate the matter promptly and provide you with a written response outlining the outcome and any actions we propose to take.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
Marketing Communications
You may opt out of receiving newsletters, marketing emails or other promotional communications from LENAMORE at any time by selecting the unsubscribe link included in our emails or by contacting us directly using the details provided in this Privacy Policy.
Your Rights and Choices
We takes reasonable steps to protect the personal information we collect, hold and manage from misuse, interference, loss, unauthorised access, modification and disclosure.
We maintain appropriate administrative, technical and physical security measures designed to safeguard personal information, including secure digital systems, controlled access to information, and practices intended to ensure that personal information is handled responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
While we are committed to maintaining the security of your personal information, no method of transmitting data over the internet or storing electronic information can be guaranteed to be completely secure. Any information you transmit to us electronically is provided at your own risk.
Although we take reasonable precautions to protect personal information, we cannot guarantee that unauthorised access, disclosure, alteration or loss will never occur. In the event of a data security incident, we will respond in accordance with our legal obligations, including the Notifiable Data Breaches (NDB) Scheme, where applicable.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors interact with our website, and enhance the functionality and performance of our online services.
Cookies are small text files stored on your device by your web browser. They help us recognise returning visitors, remember your preferences, analyse website traffic and improve the content and functionality of our website. Cookies generally do not identify you personally unless you choose to provide personal information to us.
We may also use third-party analytics and advertising services, such as Google Analytics and other digital marketing platforms, to help us understand website usage, measure the effectiveness of our communications and, where applicable, deliver more relevant online content or advertisements.
In addition to cookies, our website may use technologies such as web beacons, tracking pixels or similar tools. These technologies enable us and our service providers to collect information about how visitors use our website, including page views, user interactions and website performance, to support analytics and improve our online services.
Most web browsers allow you to manage, disable or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality and performance of certain features of our website.
Third-Party Websites
Our website may contain links to external websites or online services that are operated by third parties for your convenience or information. LENAMORE does not own, control or manage these websites and is not responsible for their content, security practices or privacy policies.
Any personal information you provide to a third-party website will be subject to that website's own privacy policy and terms of use. We encourage you to review the privacy policies of any external websites before providing personal information or using their services.
Third-Party Websites
Our website may contain links to external websites or online services that are operated by third parties for your convenience or information. LENAMORE does not own, control or manage these websites and is not responsible for their content, security practices or privacy policies.
Any personal information you provide to a third-party website will be subject to that website's own privacy policy and terms of use. We encourage you to review the privacy policies of any external websites before providing personal information or using their services.
Changes to This Privacy Policy
LENAMORE may update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal obligations or regulatory requirements.
Any revised version of this Privacy Policy will be published on our website and will take effect from the date of publication. We encourage you to review this Privacy Policy periodically to ensure you remain informed about how we collect, use and protect your personal information.